FAQ

Where do you ship?

We currently ship to customers in the United States and selected international destinations. Available shipping options and costs are shown at checkout.

How long does shipping take?

Orders are usually processed within 2 business days. After shipment, delivery typically takes 7–15 business days, depending on the destination and carrier.

Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number by email.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We can only make changes or cancellations before the order has been processed or shipped.

What is your return policy?

We generally accept eligible returns within 30 days of delivery. Items must be unused, unworn, and in their original condition.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and clear photos of the item. We will review the issue and provide an appropriate solution.

How can I contact you?

You can reach our customer service team at sneakverovip@outlook.com.