Refund & Return Policy

At sneakvero, we want you to be satisfied with your purchase. If you are not completely satisfied, eligible items may be returned under the conditions below.

Return Period

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• Unworn and unused.
• In its original condition.
• Free from damage, stains, odors, or signs of use.
• Returned with original packaging where applicable.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any applicable restrictions will be stated on the product page.

How to Request a Return

Please contact us at sneakverovip@outlook.com before sending any item back.

Please include your order number, the item you wish to return, and the reason for the return. After reviewing your request, we will provide the appropriate return instructions.

Please do not send a return without contacting us first.

Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is generally responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide your order number and clear photos of the item.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective item, or otherwise required by applicable law.

Exchanges

If you would like to exchange an item for a different size or product, please contact us at sneakverovip@outlook.com.

Exchanges are subject to product availability.

For any return or refund questions, please contact us before sending your order back.